Company
Contact FastInfra
Reach FastInfra for developer support, sales and enterprise procurement. Use the addresses on this page for account and billing issues, API errors, security reports and partnership enquiries. Include your account email and, for API problems, the model and time of the request so we can trace the call quickly. Enterprise customers can request custom SLAs, higher rate limits, invoicing and data processing terms through the sales address.
Support
API, billing and console help: support@fastinfra.com
Sales & enterprise
Procurement, limits and custom SLAs: enterprise@fastinfra.com or see Enterprise.
Security
Report vulnerabilities responsibly: security@fastinfra.com
Frequently asked questions
How do I report a security issue?
Email security@fastinfra.com with reproduction steps. Do not post vulnerabilities in public issue trackers.
How do I reach sales?
Email the sales address on this page or use the enterprise page for procurement, DPAs and custom limits.
What should I include in a support request?
Your account email, the model ID, the approximate time of the request and any request ID you have. That lets support trace the exact call.
Where can I check service status?
Live gateway and backend uptime is published on the status page; check it first if requests are failing for every model.
Reviewed by Ashish Kumar, Head of Product · Updated October 26, 2026. Prices and counts on this page come from the live catalog.